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Privacy Policy

Frequently asked questions

Visayatra (“we”, “our”, “us”) is committed to protecting the privacy and personal data of its customers, website visitors, and service users. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you interact with us through our website, office, phone, email, WhatsApp, or any other mode.

By using our services, you agree to the terms of this Privacy Policy.

1. Definitions

  • Personal Data: Any information that identifies or relates to an individual.
  • Sensitive Personal Data: Includes passport details, visa details, identity documents, and financial information.
  • User / Client: Any person who uses Visayatra’s services or website.

2. Information We Collect

2.1 Personal Information

We may collect:

  • Full name
  • Date of birth
  • Gender
  • Residential and correspondence address
  • Email address
  • Mobile number

2.2 Identity & Travel Information

For visa and travel services, we may collect:

  • Passport details (number, issue/expiry date, issuing authority)
  • Nationality and place of birth
  • Visa history and travel history
  • Photographs and identity proofs
  • Employment, education, and financial documents (as required by embassies)

2.3 Financial Information

  • Payment confirmation details
  • Transaction reference numbers

Note: We do not store debit card, credit card, CVV, or net banking credentials.

2.4 Technical & Usage Information

  • IP address
  • Browser type and device information
  • Pages visited and time spent on website
  • Cookies and similar tracking technologies

3. Purpose of Data Collection

We collect and process personal data for the following purposes:

  • Providing travel packages and visa-related services
  • Visa documentation, submission, and follow-up
  • Booking flights, hotels, transportation, and other travel services
  • Customer communication and support
  • Legal, regulatory, and compliance purposes
  • Fraud prevention and security monitoring
  • Improving website functionality and service quality

4. Legal Basis for Processing

We process personal data based on:

  • User consent
  • Contractual necessity
  • Legal obligations
  • Legitimate business interests

5. Consent

By submitting your personal information to Visayatra:

  • You consent to the collection, processing, and sharing of your data as described in this policy.
  • You confirm that the information provided is accurate and lawful.
  • You authorize us to share information with relevant third parties for service fulfillment.

6. Sharing & Disclosure of Information

We may share your data with:

  • Embassies, consulates, and immigration authorities
  • VFS centers and authorized visa service providers
  • Airlines, hotels, transport operators, and tour partners
  • Payment gateway providers
  • Government or law enforcement agencies when required by law

We do not sell or rent personal data to third parties for advertising or marketing.

7. International Data Transfer

In case of visa processing or international travel bookings, your data may be transferred outside India to foreign embassies or service providers. Such transfers are done strictly for service purposes and in accordance with applicable laws.

8. Data Retention Policy

  • Personal data is retained only for as long as required for business, legal, or regulatory purposes.
  • Visa and travel records may be retained for audit, dispute resolution, or government compliance.
  • Data is securely deleted or anonymized once no longer required.

9. Data Security Measures

Visayatra follows reasonable security practices including:

  • Restricted access to sensitive data
  • Secure digital storage systems
  • Authorized personnel-only access
  • Regular system monitoring

However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

10. Cookies & Tracking Technologies

Our website may use cookies to:

  • Enhance user experience
  • Analyze website traffic and performance

Users may control or disable cookies through browser settings, though some features may be affected.

11. User Rights

Under applicable Indian laws, users have the right to:

  • Access their personal data
  • Request correction or update
  • Withdraw consent (subject to legal obligations)
  • Request deletion of data where permissible

Requests can be sent to the contact details provided below.

12. Children’s Privacy

Visayatra does not knowingly collect personal data from individuals under 18 years of age without parental or guardian consent.

13. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of such third-party sites.

14. Limitation of Liability

Visayatra shall not be liable for:

  • Data breaches caused by third-party platforms
  • Unauthorized access beyond reasonable control
  • Losses arising from incorrect information provided by users

15. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Updates will be effective upon posting on the website.

16. Governing Law & Jurisdiction

This Privacy Policy is governed by the laws of India, and disputes shall be subject to the jurisdiction of Indian courts.